Privacy policy

1. Who we are

The data controller is MTV Group EOOD, UIC 204620618, with its registered office at 25 Vitosha Blvd, floor 2, apt. 4, 1000 Sofia, Bulgaria.
Contact for any question about your data: support@mtv.group, +39 333 344 7981.

2. What data we collect

Through the contact form: full name, company, email, phone (optional), country, the service you need and your message.
Automatically, when you visit the site: the minimum technical data the site needs to work and stay secure: IP address, browser and device type, date and time of access.
We do not collect sensitive data. Please do not send any through the form.

3. Why we use the data

• To answer your request and prepare a proposal.
• To stay in touch with you about a possible project.
• To protect the site against abuse and spam.

We do not use the data for advertising and we never sell it.

4. Legal basis

• Your consent, given when you tick the box in the form.
• Steps taken at your request before a contract is concluded.
• Our legitimate interest in keeping the site secure.

5. How long we keep the data

We keep form data for as long as we need it to answer your request and for a possible collaboration, but no longer than 2 years from our last contact if no contract follows. If you become a client, data is kept in line with our legal obligations, including accounting rules. Technical data is kept for a short time and only for security.

6. Who has access to the data

Only the MTV GROUP team. We rely on service providers that help us run the site and email (hosting and email). They process data only on our behalf and on our instructions.
We disclose data only when the law requires it.

7. Transfers outside the European Economic Area

MTV Group EOOD is established in the European Union, so the GDPR applies directly to how we process your data. As a rule, our providers store data within the European Economic Area. If a provider processes data outside it, the transfer takes place only with the safeguards the GDPR requires, such as an adequacy decision of the European Commission or standard contractual clauses.

8. Your rights

You have the right to:

• find out what data we hold about you and receive a copy;
• ask us to correct it;
• ask us to delete it;
• ask us to restrict processing;
• object to processing;
• receive your data in a format that is easy to transfer;
• withdraw your consent at any time, without affecting processing carried out before.

To exercise any of these rights, write to support@mtv.group. We reply within one month at the latest.

If you have a complaint, you can contact the Bulgarian Commission for Personal Data Protection (cpdp.bg) or, if you live in another EU country, the data protection authority in your own country.

9. Security

We protect data with an encrypted connection (HTTPS), restricted access and trusted providers.

10. Automated decisions

We do not take automated decisions or build profiles based on your data.

11. Changes

We may update this policy. The current version is always available on this page, together with the date of the last update.